Terms of Supply
All Products are built to order and are included in the build schedule on receipt of cleared funds. Production lead times can vary, depending on the length of the outstanding order list, with typical lead times of two to three weeks under normal conditions. Custom items can take longer.
Payment in Pounds Sterling by bank transfer, UK bank cheque, UK Postal Order, International Money Order, International bank cheque or travellers cheque is currently accepted.
Insured carriage (Special Delivery in the UK) and packaging are charged at cost. As this depends on size, weight and destination a quote will be provided at the time of order.
Product warranty covers parts and labour for three years from purchase date provided products are applied correctly, not subject to abuse and not operated outside the specified range.
Customers who are dissatisfied with the performance of any product they purchase can return the product, in good working order, within 56 days for a full refund of the purchase price. As all electronics require an electrical burn-in period to reach optimum performance, this period of 56 days allows a realistic appraisal of performance with plenty of time for installation and burn-in before final assessment. I would suggest a minimum of one week burn-in before making any serious appraisal of electronic equipment or cables. Expect further performance improvement for around a month.